ThriveFuel Marketing is thrilled to announce the promotion of Sonya Timpone to Customer Success Director! In this exciting new role, Sonya will be responsible for overseeing all aspects of our client experience, ensuring we deliver industry-leading service and support.
Since joining ThriveFuel in May 2023 (as highlighted in previous announcement), Sonya has consistently impressed with her expertise and dedication. Building on her initial success as Content and PR Director, she recently expanded her role to include Website Coordination (as detailed in previous announcement).
As Customer Success Director, Sonya will leverage her well-rounded skillset to:
- Manage all aspects of service fulfillment, including Public Relations, Content Writing, Website Development, Digital Ad Campaigns, and Graphic Design.
- Oversee client support, ensuring a seamless and positive experience throughout the entire marketing journey.
- Lead on building and maintaining lasting relationships with clients, fostering a collaborative and successful partnership.
- Mentor and guide the sales team, ensuring they continue to develop strong connections within the communities we serve.
Sonya’s combined strengths in sales, customer experience, and in-depth understanding of our fulfillment processes make her the perfect candidate for this crucial position.
“We are incredibly excited to see Sonya take on this leadership role,” says Jaclyn Brady. “Her dedication to our clients and her strategic vision are invaluable assets to ThriveFuel Marketing. We have full confidence that under Sonya’s direction, our clients will receive an exceptional level of service and support, propelling their businesses forward.”
Please join us in congratulating Sonya on this well-deserved promotion!
Jaclyn Brady
Chief Operations Officer
